Refund Policy

Last Updated: August 2026

Adowise welcomes you to its Platform, https://www.adowise.com.

These Terms (as defined below) set out the essential terms and conditions that govern: (i) our relationship with you and clearly define and document our rights, responsibilities, and obligations; (ii) your access to and use of the Platform and the Services provided by Adowise; and (iii) the actions, transactions, communications, and activities undertaken by you through the Platform or pursuant to the Services. These Terms are incorporated into and form part of the contract between you and us, including when you register yourself with us.

Refund Eligibility Categories in Adowise

Category A: No Usage (Full Refund Possible)

If the creator hasn’t installed the custom branded dashboard on their domain and hasn’t started using the platform, he/she is eligible for a Full Refund, within 30 days of purchase.

Category B: Dashboard Created but Minimal Usage (Partial Refund)

If the custom branded dashboard is installed on the domain, and there has been minimal use of the platform i.e. less than 2 GB media uploaded and no customer transactions, the creator is eligible for a 70% Refund, within 30 days of purchase.

Category C: Dashboard Created and Customers Transacted (Partial Refund)

If the custom branded dashboard is installed on the domain and customers have also transacted and got access, the creator is eligible for a 50% Refund, within 30 days of purchase.

Category D: Dashboard Created, Website & App Form Filled (No Refund)

If the custom branded dashboard is installed, with app and website work initiated, the creator is NOT ELIGIBLE for a refund.

Cancellation and Refund Policy

A Creator may cancel his subscription by either writing to Adowise at support@adowise.com or through his account on the Platform. When a Creator cancels his subscription, Adowise will disable his access to the Platform.

Adowise may cancel the subscription of a Mentor at any time if such Mentor is in breach of the terms of these Terms.

All Creators, please note there shall be no refund of the fee paid for subscription under any circumstances whatsoever outside of the categories listed above.

Important

  • In case the creator purchased a recurring plan (monthly/annual) along with the set up and the recurring plan was activated, the creator will get refunded on the set up as per the categories above, and for the recurring plan, on Pro Rata basis.
  • In all the above refunds, the payment gateway charges (2% for Indian PG, 5% for International PG) is to be borne by the creator.
  • A creator is eligible for refund only within 30 days from the date of purchase. *Refund on any setup purchased during a sale will not be refunded.
  • Refund, once approved, will be communicated over email, and will be refunded back to the source of payment within 14 business days.

Contact Us

You may contact us at the following address:

Adowise
Email: support@adowise.com

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